Frequently Asked Questions
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Dispatch
What is the delivery time of my order?
Wat is de levertijd van mijn bestelling?
How do you package my jewelry?
What are the shipping costs?
Do you offer a warranty on the products?
How can I manage my account?
Returns
What are the conditions for returning my order?
I gave it as a gift, can the recipient return the jewelry themselves?
How long do I have to return my order?
What should I do if my order arrived damaged?
Are there any costs associated with returning my order?
Can I exchange my order instead of returning it?
Antique
Do all your antiques come from purchases made through the store?
What do you consider antique?
What are the criteria for valuing antique items?
Do you also have an online platform for selling antiques?
Do you also offer appraisal services for antique objects?
Is your question not listed?
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